General
What's the shipping cost?
Get FREE shipping on orders over $59! For all other orders, it's just $4.99.
When will I receive my products?
We ship from our fulfilment centres in Australia and the USA within 1-3 business days. On average, it only takes 1-5 business days for your order to arrive. That means if you order on a Monday, you can expect it by Friday!
While we strive to deliver on time, during busy holiday seasons, there may be slight delays due to high order volumes. Rest assured, our small but dedicated team is working hard to get your order to you as soon as possible. We appreciate your patience and understanding. Thank you for choosing us!
Can I track my order?
We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.
What is your return policy?
Try our products risk-free with our 30-day money back guarantee. Whether you've opened the bottle or not, we've got you covered. Simply reach out to our support team within 30 days of receiving your order for return instructions.
Please note that customers are responsible for the shipping cost for returning the product.
Are heyvitamins gummies gluten-free?
Experience the best with heyvitamins gummies - proudly made in an allergen-free facility and completely gluten-free!
Programs
Do you offer a subscription service?
Yes, we do!
How do I modify my subscription?
You can modify your subscription in your Customer Portal by logging into your customer account.
When can I cancel my subscription?
You can edit, delay, or cancel your subscription at any time, but if you want this change to take effect before your next shipment leaves, you need to let us know within 24 hours before your next shipment is sent by logging in to your customer account.
Need help finding what you need?
Reach out to us and our Customer Service team will assist you promptly. Don't forget to mention your order number (if you have one).